FAQs

This Frequently Asked Questions section primarily deals with questions related to Planon's handheld portable scanner the DocuPen.

General Questions

• How many scans can the DocuPen store up to?
• Does the DocuPen come with free software?
• How much does it weigh?
• What is the DocuPen's scanning resolution?
• How fast can the DocuPen scan a page at?
• How does the DocuPen connect to my computer?
• Is the USB cable USB 2.0 compatible?
• What is recommended to get a good scan?
• I do lots of fieldwork and need the DocuPen; does the DocuPen come with a protective case?
• Do I need to bring my laptop with me when I use the DocuPen?
• When transferring data from the DocuPen to PC, how long will the download take?
• I have Windows XP and when I try installing PaperPort, I get an error message that says the software has not passed windows testing. What should I do?
• What can be the maximum length and width of a scan?

Memory Questions

• How much memory does the DocuPen have?
• How many pages can the DocuPen store up to?
• What type of memory is used in the DocuPen?
• When the DocuPen is switched off, how long will data remain?
• Can specific portions of the data stored in the DocuPen be removed?
• When I erase the memory bank how come the last scanned images are still showing up on the Twain Penscanner Control Window as thumbnails?

Battery Questions

• What kind of batteries are used in the DocuPen?
• How long do the batteries last?
• Will removing the batteries cause the data in DocuPen to become deleted?
• Having a hard time removing the Battery Cover, How can I get it off without breaking it?

DocuPen Operation Questions

• I cannot get the DocuPen to be recognized by the PaperPort software during download.
• If I shake or twist my DocuPen while scanning, what will happen?
• How can I tell if a scan was done properly by theDocuPen?
• When I try scanning a page with the DocuPen, why do the lights turn off half way through?

DocuPen - ScanSoft PaperPort Software Questions

• What is PaperPort?
• I have PaperPort Version 9.0; will the DocuPen work with version 9.0?
• Can I e-mail scanned documents immediately from PaperPort?
• Can I convert my scanned documents for word processing?
• Is the DocuPen compatible with OmniPage?
• Can I use the OCR function to convert a language other than English to editable text?
• Can I flip or rotate my scanned images?
• If I scan intending to use the OCR (Optical Character Recognition) capability, why are the letters not recognized, or strange garbled images instead of the text?

Other Questions

• Can I print directly from the Scanner?