FAQs

This Frequently Asked Questions section primarily deals with questions related to Planon's handheld portable scanner the DocuPen.

Battery Questions

• What kind of batteries are used in the DocuPen?
The DocuPen handheld scanner uses coin batteries - Energizer #389 High Drain Button Cell Battery

• How long do the batteries last?
The DocuPen battery source lasts up to approximately 200 page scans.

• Will removing the batteries cause the data in DocuPen to become deleted?
No, the DocuPen handheld scanner uses flash memory, therefore all scanned data will remain in memory until you the user intentionally removes it from the PaperPort software.

• Having a hard time removing the Battery Cover, How can I get it off without breaking it?
Since the DocuPen handheld scanner covers are only set in place at the factory, it should not be required to slide, only pull up from the small tip. One of a couple techniques that works very well is to slide your fingernail under the front tip (small end) and slide it along the long front edge till you get to the first mounting leg. This will normally pry apart the cover that may stick due to tight tolerance.

Another technique is to gently pry with your fingernail on both long edges alternately rocking the cover up.

Please click here to view our online tutorial video regarding Inserting Batteries.