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FAQs

This Frequently Asked Questions section primarily deals with questions related to Planon's handheld portable scanner the DocuPen.

General Questions

• How many scans can the DocuPen store up to?
The DocuPen handheld scanner can store up to 100 pages into memory.

• Does the DocuPen come with free software?
Yes! Free ScanSoft PaperPort software is included with the DocuPen portable scanner package.

• How much does it weigh?
The DocuPen handheld scanner weighs in at 1.75 ounces.

• What is the DocuPen's scanning resolution?
The DocuPen handheld scanner is capable of scanning at 100 dpi and 200 dpi resolution modes.

• How fast can the DocuPen scan a page at?
The DocuPen handheld scanner can scan a full 8 ½ x 11" sized documents in 4 seconds @ 100 dpi resolution and approximately 8 seconds @ 200 dpi resolution.

• How does the DocuPen connect to my computer?
The older DocuPen handheld scanner versions had both USB and Serial cables. All subsequent versions will consist of USB cables only.

• Is the USB cable USB 2.0 compatible?
Yes, the DocuPen handheld scanner USB cables are all subsequently USB 2.0 compatible.

• What is recommended to get a good scan?
Place documents on clean, flat, hard surface for scanning. Ensure that rollers are facing towards you and that scans are down from the top of a document and down towards you. Place a little pressure on the rollers to ensure proper tracking.

• I do lots of fieldwork and need the DocuPen; does the DocuPen come with a protective case?
Yes the DocuPen portable scanner comes with a protective leather case for protective purposes on the field.

• Do I need to bring my laptop with me when I use the DocuPen?
No, the DocuPen portable scanner operates on batteries and therefore does not require a laptop which in turn makes it the ideal portable scanner.

• When transferring data from the DocuPen to PC, how long will the download take?
The transfer rate will depend on the number of pages, typically it will take approximately 3-5 seconds per page with the USB 2.0 cable.

• I have Windows XP and when I try installing PaperPort, I get an error message that says the software has not passed windows testing. What should I do?
The software that comes with the DocuPen handheld scanner is ScanSoft's Paperport, which is perfectly safe. Only in the later versions of Windows XP does this message appear, as the above mention software was developed before these versions of Windows XP were released. PaperPort will work well with all other Windows Editions. You may simply skip the message to continue the installation process.

• What can be the maximum length and width of a scan?
The DocuPen handheld scanner can scan books/documents up to 36" long in one scan, but the width can only be a maximum of approximately 8". PaperPort allows you to merge images together for basic needs of putting a larger document together. There are other 3rd party software available to do better merging and stitching. One suggestion would be Adobe Photoshop.