FAQs

This Frequently Asked Questions section primarily deals with questions related to Planon's handheld portable scanner the DocuPen.

Memory Questions

• How much memory does the DocuPen have?
The DocuPen handheld scanner consists of 2 MB worth of flash memory.

• How many pages can the DocuPen store up to?
The 2 MB flash memory in the DocuPen handheld scanner is capable of storing up to 100 pages of 8.5 x 11 sized text based documents.

• What type of memory is used in the DocuPen?
Flash memory is used within the DocuPen handheld scanner.

• When the DocuPen is switched off, how long will data remain?
All scanned data in the DocuPen will remain in the flash memory, until the user decides to intentionally download or delete it from the PaperPort software included with the handheld scanner.

• Can specific portions of the data stored in the DocuPen be removed?
No, specific portions of scanned data cannot be removed selectively from the DocuPen handheld scanner. When you clear the handheld scanner's memory bank, all data is cleared. You can selectively choose certain scanned data you want to save upon download in the Twain Penscanner Control Window before clearing the memory.

• When I erase the memory bank how come the last scanned images are still showing up on the Twain Penscanner Control Window as thumbnails?
Even when I close the programs, and shut the computer off. The default images will remain as thumbnails till a new scan is downloaded from the DocuPen handheld scanner; this is by default with many other scanner software and Twain interfaces. They are in a temporary file. It does also allow you one last chance to save any of the images to your computer if you have forgotten to do so, and have already erased the memory bank of the DocuPen handheld scanner