You may also choose to e-mail us at support@planon.com.

Windows logo testing

During the installation of the Docupen Software, you may see the message (possibly more than once):

"The software you are installing for this hardware: <device name> has not passed Windows Logo testing to verify its compatibility with Windows XP. Continuing the installation of this software may impair or destabilize the correct operation of your system either immediately or in the future.

Cause:

This warning appears because Docupen has not certified its product drivers in Microsoft's voluntary logo testing program. Docupen has a rigorous quality assurance program and all of its products are tested above and beyond the requirements of any Microsoft (or similar) test programs.

Solution: Simply press 'Continue Anyway' at this warning prompt.

2. Charging RC800 Docupen:

Make sure the pen is off while charging on the USB.

Mac OSX instructions

Download Mac OSX driver cardinal. There are two files in this window: SLAB_USB to UART Installer, and SLAB_USB to UART Uninstaller. Double Click on the SLAB-USB to UART Installer and follow the prompt commands. To check if CP2101 USB to UART Controller has installed properly plug the pen in to the USB, Click on Applications, than click on Utilities, click on System Profiler, than click on USB and CP2101 USB to UART will appear there. This indicates that the driver is installed correctly.

Download Mac OS X pen twain driver. Double click on MacPenTwain.pkg.zip and the file will extract a folder named MacPenTwain.pkg. When you double click on it a window named Install Docupen Package will appear. Follow the instructions that are prompted on the screen.

Now plug the pen in to the USB.

To download an image I will use as an example Photoshop Elements. Click on File  (on the drop down menu), than select Import, than select Pen Twain DS. The Pen Scanner Control Window will appear. Click on Download Bank and you will be prompted to Press the Scanner Button to turn on Scanner. When you do that click ok and the scanner will be downloading.

You also can use our Docupen scanner control window to download images by downloading and installing the program from our web site.

RC800 Instruction:

Insert the CD there are two folders PC and Mac, open the Mac folder. There are two files pen twain and Docupen. Run the pen twain and then drag the Docupen and drop it in to the Mac applications.

Now plug the pen in to the USB.

To download open the Docupen from the Applications and click download bank and follow the prompts.